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Professional Services

Plum's professional services team delivers end-to-end application development and consulting.

Businesses both large and small that require custom-built IVR applications turn to Plum Voice for our depth of expertise in design, development and data integration.
Pre-deployment
Plum engineers and consultants work closely with you to implement functional, robust, user-friendly IVR applications.
  • Design and specification
  • Development and data integration
  • Testing and quality assurance
Post deployment
Once your application is launched, we provide exceptional technical support that has earned us our reputation for high quality service. We guarantee consistent reliability, availability, and scalability in the Plum platform and custom applications running on it.
Plum also offers blocks of developer consulting hours to assist you with pre-defined specialized projects, such as advanced VoiceXML development, web services integration, or PBX integration.
Businesses of all sizes turn to Plum for IVR systems to automate:
  • 24x7 customer service
  • Telephone surveys
  • Account administration
  • Audio tours
  • Call center navigation
  • Employee benefits processing
  • Help desk assistance
  • Time-card entry and management
  • Notification and alert systems
  • Work scheduling and task management

To learn more, contact a Plum sales engineer at 1-800-995-PLUM or sales@plumgroup.com

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